Fuel Pass launches with problems: platform crashes within hours

The launch of the Fuel Pass platform for fuel subsidies at noon on Holy Monday (April 6) was accompanied by technical issues.

Just a few hours after going live, the vouchers.gov.gr website crashed, preventing most users from accessing it.

The disruptions are apparently due to system overload caused by hundreds of thousands of users trying to log in simultaneously.

Amounts and beneficiaries of the Fuel Pass

Beneficiaries can submit their applications starting today, April 6, through vouchers.gov.gr.

The initiative is part of government measures aimed at supporting citizens facing rising energy costs due to the war in the Middle East. It is implemented in cooperation between the Ministers of National Economy and Finance, Development, Digital Governance and AI, along with their deputy ministers.

Citizens log into the platform using their TaxisNet credentials and enter a verification code sent to their mobile phone via the National Communication Registry (EMEp). They then confirm their contact details, enter the vehicle registration number, and select the payment method.

Those applying on Holy Monday will receive the subsidy within 48 hours (by Holy Wednesday). Applications submitted from Holy Wednesday onwards will be paid after Easter due to banking holidays.

Subsidy amounts (Fuel Pass card)

For cars:

€60 for island regions
€50 for mainland Greece

For motorcycles:

€35 for island regions
€30 for mainland Greece

The measures apply for April–May. Any unused balance remains valid until the end of July.

Payment methods

Payments are made either:

via a digital debit card (Fuel Pass), usable through smartphones with NFC
or via bank transfer (lower amount)

The card is valid until July 31, 2026. Any unused balance will automatically return to the Greek state.

Key conditions

Each vehicle can be declared by only one individual (owner, co-owner, or leasing user).
Each person can declare only one vehicle.
The vehicle must be insured, in circulation, and without unpaid road taxes.

Step-by-step process

Step 1 – Eligibility check
Applicants must be Greek tax residents and meet income criteria based on 2024 income (declared in 2025).

Step 2 – Login
Access via gov.gr using TaxisNet credentials.

Step 3 – Application submission
Fill in contact details, vehicle information, and choose payment method:

Digital card (higher subsidy)
Bank transfer (lower subsidy)

Step 4 – Automatic verification
No documents required. The system checks income, ownership, insurance, and tax compliance automatically.

Step 5 – Use of the subsidy
The digital card can be used only for:

fuel purchases
public transport
taxi payments

No cash withdrawal or transfer to third parties is allowed.

Income criteria

Eligibility is based on total household income:

Up to €25,000 for single individuals
Up to €35,000 for married couples (+ €5,000 per child)
Up to €39,000 for single-parent families (+ €5,000 per additional child)
Subsidy details (April–May 2026)

Cars:

€60 (islands) / €50 (bank transfer: €50 or €40 depending on region)
€50 (mainland) / €40 (bank transfer)

Motorcycles:

€35 (islands) / €30 (bank transfer)
€30 (mainland) / €25 (bank transfer)
Data protection

The Information Society S.A. is responsible for data processing, ensuring compliance with GDPR. Data is used solely for the subsidy process and deleted after two years.